It goes without saying that in hospitality, customer/guest satisfaction is the top priority. With unclean, stale air, you risk leaving your guests uncomfortable and less likely to enjoy their experience. Unpleasant smells, high humidity and temperature, and dust can all ruin the experience for someone. Not only does this mean they're less likely to return, it also increases the likelihood of them leaving a negative review online or telling their friends and family about the bad experience.

In hospitality, where many people are involved, like in a crowded restaurant, CO2, temperature, and humidity can all rise too high for the space to remain comfortable. Kitchens without proper ventilation can produce harsh smells and temperatures that flood other areas, impacting the overall comfort level of the space. Cooking and use of cleaning chemicals can release VOCs, Particulate Matter (PM2.5, PM10), Carbon Monoxide, and other harmful gases. 

Like any space, air quality should never fall below the Workplace Exposure Limits enforced by the government. Hospitality, however, has an even greater responsibility set by its customers and guests who demand an exceptionally clean, healthy, and comfortable environment. Although the legal requirements are not special, the social expectations are particularly high. In an office space you might be able to mask an unpleasant smell for a while, but in hospitality this can be the difference between someone remaining a loyal customer or leaving a negative review.

Building Regulations - Approved Document F (Ventilation), Health and Safety at Work Act (1974), and COSHH all set legal requirements for buildings and workplaces. These are, however, not specific to hospitality as laws and legislations do not discuss hospitality separately. We implore hospitality business owners to look into guidelines set by bodies like CIBSE and the WHO to understand the difference between legal minimums (Workplace Exposure Limits) and the recommended air quality levels set by non-governmental organisations.

Not necessarily! We can assess your existing systems and recommend cost-effective improvements such as ductwork cleaning, filter upgrades, or air quality monitors. If the budget allows for it, retrofitting the HVAC systems can future-proof the space and ensure maximum effectiveness at cleaning the air, but we understand that this isn't always possible and can offer alternative solutions as well.