Privacy Policy

ARM Environments Ltd (“ARM Environments”, “we”, “us”, “our”) is committed to protecting and respecting your privacy, in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, the Privacy and Electronic Communications Regulations (PECR), and other applicable laws.

Our registered office is:

22 High St, Alderbury, Salisbury SP5 3DU

Company number: 11648338

This policy explains how we collect, use, store, share, and protect your personal information.

2. What personal data we collect

We may collect and process the following types of personal data:

• Your name, email address, phone number, job title, and company details
• Correspondence (e.g. enquiries, quote requests, survey responses)
• Preferences and consents (e.g. marketing communications)

• IP address, browser type, device identifiers, and usage information
• Cookies and tracking data (see Section 9)
• Location data, if enabled

We do not collect any special category data (e.g. health, race, religious beliefs) unless explicitly provided for a clear purpose and with your consent.

3. How we use your data

We process your personal data for the following purposes and lawful bases:

You may withdraw consent at any time where processing is based on consent.

4. How we share your data

We may share your data with:

• Service providers, such as CRM platforms, website hosts, and IT support — all of whom operate under strict data processing agreements. This includes HubSpot, which we use to manage customer communications and contact information.
• Legal or regulatory bodies, when disclosure is required by law.
• Business advisers, including legal, insurance, or accounting professionals acting under confidentiality.
• Successors to our business, in the event that all or part of ARM Environments is sold, merged, or restructured.

We never sell your personal data.

5. International data transfers

Where your personal data is transferred outside the UK or EEA (e.g. via cloud-based service providers), we ensure it is protected using:

• UK-approved Standard Contractual Clauses, or
• Adequacy regulations recognised by the UK government
  
  

We retain personal data only for as long as necessary to:

• Fulfil the purpose for which it was collected
• Comply with legal, tax, or regulatory requirements
• Maintain business and service continuity

When no longer needed, we securely delete or anonymise your data.

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request erasure (“right to be forgotten”)
• Restrict or object to processing
• Request data portability (to another provider)
• Withdraw consent at any time
• Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise these rights, contact us via the details in Section 12.

8. Children's data

Our services are not intended for individuals under 18. We do not knowingly collect children’s personal data. If we become aware of such data, we will delete it immediately.

We use cookies and similar technologies to:

• Operate our website
• Analyse user behaviour
• Personalise content or marketing (where consent is given)

You can manage or disable cookies via your browser settings. For more details, see our Cookie Policy.

We do not currently respond to Do-Not-Track signals.

10. Marketing communications

We only send marketing emails where you’ve explicitly opted in. You can unsubscribe at any time by clicking the link in our emails or contacting us directly.

11. Changes to this policy

We review and update this privacy policy as needed. Any material changes will be clearly indicated on our website or sent to you directly where appropriate.

12. How to contact us

For privacy-related queries or to exercise your rights, please contact:

Data Protection Officer
ARM Environments Ltd
22 High St, Alderbury, Salisbury SP5 3DU
Phone: +44 (0)1722 710312

You may also contact the Information Commissioner’s Office at https://ico.org.uk or by phone at 0303 123 1113.