- Expectations
- Featured Project
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Expectations
Hospitality Sector
In hospitality, you want to make sure your guests enjoy their time within your space. Yet many hotels, restaurants, and venues unknowingly suffer from stale air, inconsistent ventilation, or excessive humidity, leading to discomfort, complaints, and even negative reviews.
Hospitality spaces present unique challenges: varied occupancy levels, kitchens and washrooms, fluctuating temperatures, and the constant movement of people. Without a proactive air quality strategy, these factors can lead to musty rooms, trapped odours, or invisible health risks that affect both guests and staff.
Rather than relying on short-term fixes like air fresheners or manual ventilation tweaks, we help hospitality businesses take control with evidence-based solutions. Our air quality assessments and professional air quality monitoring devices deliver real-time data, helping you adjust airflow, reduce pollutants, and create a consistently fresh, healthy environment for your staff and guests.
No matter the environment, we offer tailored support to enhance your air quality in spaces which must met a consistently high standard. If you're looking to elevate your guests' experiences, or just ensure your staff aren't subjected to stale, poor-quality air, get in touch today or view our range of services to find out what we can do to help.
Relevant services
- HVAC Maintenance
- Fire Damper Testing
- Water Quality Testing
- TM44 Inspections
- Grease Cleaning
- Ductwork Cleaning
- IAQ Testing
- Mould Surveys
Featured Project
What happens when a Hotel forgets about its Air Quality
Objectives
London’s notoriously poor air quality makes well-maintained Air Handling Units (AHUs) vital for hotels, where clean, comfortable indoor air is key to retaining guests. When we were asked to service a high-end hotel’s AHU, we expected a routine inspection, clean, and report. Instead, we found the unit had not been properly serviced in years.
The vermin screen — the first filter to block bugs, animals, and large debris — was completely impacted, preventing any airflow. The AHU had been running continuously under these conditions, wasting electricity and risking internal damage as the system struggled to operate under abnormal strain.
Solutions
We blasted the vermin screen with compressed air, cleared the internals, replaced the particulate filters, and restarted the system. Airflow returned, and the hotel once again had clean air.
However, later that evening, our client called us again to complain that their back-of-house areas were suddenly freezing, with kitchen staff even wearing jackets to keep warm. The newly functional AHU was running at full power, no longer “compensating” for the blocked intake. Turning it off, as our client initially suggested, would have been unsafe, especially in kitchens, so we adjusted the fan speeds to maintain airflow without overcooling staff.
Results
When we treat IAQ like a box-ticking exercise just to meet compliance, issues like this arise. If the air quality within the hotel becomes so poor that people start getting sick, would you blame the contractors for doing a bad job or the hotel for not noticing or doing enough to fix it? We think this case study serves as a lesson to business and property owners: pay close attention to your air quality, or risk lazy contractors taking advantage of you and letting your air quality deteriorate.
We not only delivered a thorough service but also uncovered issues the client didn’t realise existed. The filter had been so clogged that staff didn’t even notice when it became completely blocked — proof that dangerous air quality can go unnoticed.
Now, both staff and guests enjoy cleaner, safer air and a more comfortable environment, while the hotel saves money and energy with an AHU running efficiently rather than straining against a blocked filter. Additionally, this improvement to the IAQ could potentially encourage guests to return and spend more money.
Challenges
- Blocked air intake
- High-end hotel
- Energy waste
"Hotel IAQ is notoriously poor, and the only extracts found in most hotels are usually in the bathrooms! In this case, the hotel had, at some point in time, given up paying much attention to their air quality, letting lazy contractors get away with letting their AHU deteriorate. In the end, we fixed the problem and the difference was immediately noticeable. Hopefully the lifespan of their AHU has now been extended and they should be saving some money with it running less intensely now that the blockage has been fixed."
Shaun Doran, Air Hygiene & IAQ Compliance Specialist
Wellbeing
Increased Revenue
Energy Saved
Insights
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